This Privacy Policy outlines how Tensortech Apps B.V. ("Tensortech", "we", or "us") collects, uses, and discloses information about you when you access or use our website (mycaloriecounter.app), mobile application, and other online products and services (collectively, the "Services"). It also covers your interactions with our customer service team, social media, and other engagements with us.
Please carefully review this Privacy Policy before using the Services or providing any Personal Information to Tensortech. By using the Services, you consent to the collection, use, maintenance, and disclosure of your Personal Information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
Note for European Union Residents: This Privacy Policy also outlines how we comply with the European General Data Protection Regulation (GDPR), including the legal bases on which we process your Personal Information and other required information.
Personal Information We Collect
The type of personal information we collect depends on how you use our Services and applicable laws. We collect information that you provide directly to us, information that we automatically collect when you use our Services, and information from third-party sources.
Information You Provide to Us
When you register for or use our Services, you provide us with information including:
- Name, age, gender, physical characteristics (height, weight, etc.), fitness level, food preferences, and exercise data.
- Data related to logged meals and exercises, AI-generated content (e.g., text or images inputted as prompts), and profile photos.
- Email address.
Information Collected Automatically
We may automatically collect certain personal information when you use our Services, including:
- Internet Protocol (IP) address, user settings, device identifiers (e.g., MAC address, cookie IDs), browser and device information, general location (derived from IP address), and time zone.
- Information from cookies and similar tracking technologies.
Health Data
With your consent, we may collect data from iOS Health apps and/or HealthKit, including date of birth, heart rate, height, sex, weight, and workouts. This data is used strictly for creating personalized plans and is not shared with third parties for marketing purposes.
Information from Other Sources
We may also obtain information about you from:
- Third-party app stores, social media platforms (e.g., if you log in through social media), and publicly available sources.
- Marketing and advertising partners, consumer research platforms, and business contact databases.
How We Use Your Information
We may use your personal information for the following purposes:
Providing Our Services
We use your information to fulfill our contract with you and to provide our Services, including:
- Managing your account and user information.
- Personalizing your experience based on HealthKit data and other information provided.
- Providing customer and technical support.
- Communicating with you about your account and updates to our Services.
Administrative Purposes
We may use your information for administrative purposes, including:
- Pursuing our legitimate interests, such as direct marketing, research and development, security, and fraud prevention.
- Improving, enhancing, and developing our Services.
- Ensuring internal quality control and safety.
- Debugging and auditing our Services.
- Enforcing our agreements and legal obligations.
Marketing and Advertising
We may use your personal information to provide you with content and advertisements, in compliance with applicable laws. This may include email campaigns, personalized advertising, and other forms of targeted marketing. However, we will not use or disclose Health Data for these purposes.
Other Purposes
We may also use your information for other purposes with your consent or as permitted by law, including:
- Creating de-identified or aggregated data for research or analytical purposes.
- Sharing content with friends or contacts through our Services.
How We Disclose Your Information
Tensortech does not sell your Personal Information. However, we may disclose your information in the following circumstances:
Vendors and Service Providers
We may share Personal Information with vendors who assist us with IT support, hosting, payment processing, customer service, and other functions. These parties are required to adhere to our security standards.
Business Transfers
In the event of a merger, acquisition, or similar transaction, your information may be shared or transferred as part of the process.
Legal Requirements
We may disclose your information if required by law or to protect our rights, prevent fraud, or ensure public safety.
Other Users
Certain profile information may be visible to other users of our Services to facilitate interaction. Please review your privacy settings to manage what information is shared.
How You Can Exercise Your Privacy Rights
You have several rights regarding your personal data, including:
Accessing, Reviewing, and Correcting
You can review and update your personal data through the profile section of the App.
Deleting
You can request the deletion of your personal data, subject to legal retention requirements.
Objecting or Restricting Use
You can ask us to stop or limit the use of your personal data.
Additional Rights for EEA-Based Users
If you are located in the European Economic Area (EEA), you have additional rights, including:
- The right to lodge a complaint with a data protection authority.
- The right to data portability, allowing you to request your data in a machine-readable format.
To exercise these rights, please contact us at contact@mycaloriecounter.app.
Age Limitation
Our Services are not intended for use by individuals under the age of 16. If you become aware that a child under 16 has provided us with personal data, please contact us immediately.
Security of Your Information
We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data. By using our Services, you agree to electronic communications regarding security and privacy.
Retention of Personal Information
We retain Personal Information as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
International Data Transfers
We may transfer your personal data to countries outside of your home country to provide our Services. When we do so, we implement safeguards to protect your data.
Supplemental Notice for California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You can request details about the personal information we collect, request the deletion of your data, and opt out of any “sales” of your information. To exercise these rights, contact us at contact@mycaloriecounter.app.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the date at the top of the policy. Your continued use of the Services after any changes indicates your acceptance of the new Privacy Policy.
Contact Us
If you have questions or concerns about our Privacy Policy or wish to exercise your rights, please contact us at contact@mycaloriecounter.app.
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